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admin@coppicevalley.n-yorks.sch.uk

Coppice Valley Primary School

Respect, Pride, Choice

Complaints

What to do if you have a concern or a complaint

 

We aim to work closely with everyone to ensure that all children can learn and play happily at school.

We view all complaints in a positive way, as it helps the school improve its practices.

However, sometimes problems do occur. Please follow this procedure:

  1. Talk to your child's class teacher. Most problems can be solved this way.
  2. If you feel your concern has not been eased by the class teacher, you should make an appointment to with the office to see the Head teacher.

 

If you do not have a child in school please talk to the Headteacher. Please contact the school office to make an appointment to talk to the Headteacher or write to the Headteacher explaining your complaint and what you would like to happen now.

This is part of a full procedure which all schools have in place and has been approved by the Governing Board.

If the Headteacher cannot resolve the issue or if the complaint is about the Headteacher you should then write to the Chair of Governors.

If your complaint is about a governor or governors please write to the Clerk of the Governing Board through the school.

Leaflet for Complainants