Coppice Valley Primary School

Learners for Life

Concerns & Complaints

Coppice Valley adheres to the Complaints Procedure and Policy of the Red Kite Learning Trust. Red Kite Learning Trust (RKLT) is committed to ensuring that all pupils are provided with a first class educational experience and that each school works in a productive and positive partnership with all parents and carers. However, if a parent/carer feels that a situation has arisen that they are unhappy with, then they have a right to have their concerns heard and, if they feel their concerns are not appropriately and reasonably answered, make a complaint. Any and every complaint made will be taken seriously and dealt with swiftly and professionally. All parents/carers should be aware of this policy and the procedures to follow if they wish to make a complaint. An effective response and appropriate redress will be provided to all complaints as quickly as possible dependent upon the complexity of the issues raised.

Procedures for Parents/Carers to follow

  • Firstly, speak to your child's class teacher. School will try to resolve problems quickly and informally wherever possible. 
  • If your concern is not alleviated after talking with the class teacher, ask to make an appointment with the Headteacher, Deputy Head or special educational needs and disability co-ordinator. Please read the Red Kite Complaints Policy. It tells you the correct procedures to follow to raise your concern.

The Red Kite Whistleblowing policy can be found here.